Business Intelligence
Turn your data into decisions: data warehouses, automated pipelines and dashboards built on reliable business KPIs.
Services
ITSM Architecture
Design smooth, measurable IT service management aligned with ITIL 4: incidents, requests, changes and CMDB.
We define the architecture of your ITSM processes and tooling, from workflow modelling to integration with your IS, then support roll-out and continual improvement.
Frameworks & tools
- ITIL 4
- CMDB
- SLA
- ServiceNow / GLPI
What we deliver
- ITIL 4 maturity assessment
- Process modelling: incidents, requests, problems, changes
- Functional and technical architecture of the ITSM tool
- CMDB and service catalogue design
- Integrations (directory, monitoring, GRC) and SLAs
What you gain
- 01Predictable IT services
- 02Tracked and met SLAs
- 03More efficient support teams
Our other expertise
GRC Consulting
Governance, risk and compliance: structure how you steer security and align it with your regulatory obligations.
ISO/IEC 27001 Audit
Assess your security posture against the standard, identify gaps and prepare for certification with confidence.
ISMS & Security Policy
Deploy an Information Security Management System and an information security policy tailored to your reality.
IS Architecture & Integration
From architecture to implementation and ongoing support: we design and deploy robust, secure and scalable information solutions.
Let’s talk about your project
A free 30-minute call to understand your context and suggest the right approach — no strings attached.